Job Title：Support Officer

Line Manager：UKEC Centre Manager

Department：UKEC

Contract Type：Full-time, (Maternity cover until May 2021)

Working Hours：Monday to Friday (9-17:30)

Start Date: March  

Location：Manchester

Salary：£23,000 (pro rata)

Probation Length：6 months

Annual Holiday：20 days plus public holidays 

Overall Purpose of the Job

A dynamic individual who envisions a fun & challenging career in education consultancy and will effectively promote international education and provide support to the sales team.

The key tasks include but are not limited to:

Share responsibility for the recruitment of international students and actively assist the team to achieve

Provide high quality after-sales consultation and customer service.

Any and all administrative tasks involved in processing student applications. This will include but not limited to prepare enterprise documents, forward them to the university, track their progress, enter and update the information in student files.

Liaise with universities and students to track students' applications, arrange interviews, and answer any general or specific enquiries as well as advocate on behalf of students.

Provide support for the recruitment of international students and actively assist the team to achieve

Be available for ad hoc and regular company training where necessary and be prepared to deliver information sessions at regular company meetings. Also be available for university information sessions and familiarisation trips.

Maintain good communication with colleagues and keep the centre manager informed of application statuses or problems.

From time-to-time undertake other relevant tasks as requested by the centre manager or the company.

Required Knowledge, Skills and Experiences:

Have a university degree in any discipline.

Have excellent written and verbal communication skills in English and Mandarin.

Have excellent customer service and communication skills

Be responsible, mature, organised, and honest.

The successful candidate must, by the start of the employment, have permission to work full-time in the UK.

Be a committed team player but also be dependable enough to work individually with minimum supervision

Be able to meet targets and deadlines and work well under pressure.

Be able to demonstrate initiative to develop and improve services.