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We have an exciting opportunity for a Project Manager/Service manager role in a Personal Care Product Manufacturing company based in Cambridge. It is a regulatory firm that provides a full range of services in cosmetics regulatory, toxicology, compliance, and quality experts, all supported by cutting-edge safety software and a comprehensive database of comprehensive toxicological profiles. It is a customer-facing role that necessitates an experienced and eloquent person.

Job Requirements:

-Smartsheet hands-on experience (how to create sheets, how to create resources management).
-Excellent verbal and written English skills (as this is a customer-facing position).
-Knowledge of Smartsheet and Quickbooks software is essential.
-Project management expertise in a customer-facing role.
-2 years of direct project management experience.
-Proven track record managing people.
-Proven track record of strategic planning.
-Demonstrated risk-management expertise.
-Proven track record in agile management.
-A minimum of 1 year of hands-on expertise with Smartsheet project management software is required.
-Ability to work in the United Kingdom.
-Knowledge of Cantonese or Mandarin is advantageous.

Job Responsibilities:

-Manage the onboarding of new customers.
-Create an order and a quotation, then assign projects to the team.
-As needed, provide KPI reporting.
-Control any project escalations to senior executives.
-Ensure that the customer receives consistent status updates.
-Signing off on stages and milestones with the customer.
-Control the implementation project's spending and completion costs (CTC).
-Ensure that the customer receives consistent status updates.
-Signoffs on stages and milestones with the customer.
-Responding to a new customer inquiry.

Referrals

If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.