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We have an exciting opportunity for a Post Sale Services role in a London-based Auction business. It is a dynamic and vast luxury marketplace known for its live and digital auctions. The candidate for post-sale services will be a key player on the team, primarily responsible for organising and managing post-sale administration and logistics and ensuring that the client experience is smooth. 

Job Requirements:

-Bachelor's degree or equivalent required.
-Fluency in both English and Cantonese.
-It is preferable to have prior experience in the auction or luxury industries.
-Previous customer service experience is required.
-Capable of demonstrating excellent communication and customer support skills.
-Excellent organizational abilities and the capacity to thrive in a dynamic environment.

Must Have Requirements:

• Bachelor's degree or equivalent required.
• Fluency in both English and Cantonese.
• It is preferable to have prior experience in the auction or luxury industries.
• Previous customer service experience is required.
• Capable of demonstrating excellent communication and customer support skills.
• Excellent organizational abilities and the capacity to thrive in a dynamic environment.

Job Responsibilities:

-Deliver top-notch customer service to clients on a national and international level through all forms of communication.
-Managing the stock remaining after an auction, including, but not limited to, sorting and disposing of the sold and unsold lots.
-Inputting auction results, as well as creating and sending invoices.
-Ensure that all invoices from buyers are paid on time.
-Packing and shipping sold lots to the buyer, creating and filing customs invoices as needed, managing in-person customer collections, and filing documents as needed are all duties that fall under this category.
-Managing all inbound post-sale inquiries.
-Receiving payments from customers via phone and in person.
-Regularly updating the operations manager on the status of aged receivables and outstanding debtors on a sale-by-sale basis.
-Pursuing appropriate collection measures for unpaid invoices.
-Assisting with general office maintenance and organisation
embracing and promoting the guiding principles of the business.
-Other responsibilities as assigned by the manager and the Board of Directors.

Referrals

If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.