Requirements

Must-Have Requirements:

• Practical experience with Microsoft Office products (Excel, Word, PowerPoint).
• 1 to 3 years of relevant customer service experience.
• Knowledge of fundamental software systems and products.
• Communication abilities that have been demonstrated.
• Mandarin fluency is a huge plus.
• Meeting deadlines, paying close attention to detail, and communicating clearly and professionally are all necessary.
• Success requires having a thorough understanding of accepted business practices, the ability to solve problems quickly, and a client-first mentality.
• Although not necessary, experience in a related industry or familiarity with cabinet fabrication terminology is highly recommended.

Campaign Keywords / Similar Previous Campaigns

We have an exciting opportunity for a Client Services Representative role in a Wholesale Building Materials company based in Illinois. It is a manufacturer of kitchen and bathroom cabinets, producing classic designs for every taste. The Client Services Representative (CSR) is in charge of accurately, promptly, and diligently processing orders.

Job Requirements:

Practical experience with Microsoft Office products (Excel, Word, PowerPoint).

1 to 3 years of relevant customer service experience.

Knowledge of fundamental software systems and products.

Communication abilities that have been demonstrated.

Mandarin fluency is a huge plus.

Meeting deadlines, paying close attention to detail, and communicating clearly and professionally are all necessary.

Success requires having a thorough understanding of accepted business practices, the ability to solve problems quickly, and a client-first mentality.

Although not necessary, experience in a related industry or familiarity with cabinet fabrication terminology is highly recommended.

Job Responsibilities:

Create and complete orders accurately and diligently, and promptly send the client any required quotes, drawings, or receipts.

Display clear, effective communication skills by using proper grammar notation.

Find any potential sales process issues, then discuss them with your manager so they can present independent fixes and alternatives.

Keep track of deadlines and responsibilities daily.

Multitask successfully while maintaining focus and appropriate prioritization.

Provide accurate inventory status updates to your clients.

Deliver excellent customer service via phone, email, direct interaction, and fax.

Following the completion of an order, contact the client and solicit feedback.

Respond to your communications promptly while giving your full attention to the client.

Offer support and answer the customer's questions.

Monitor and respond to online reviews about the company, and report any negative comments to your manager.

Control and maintain the reception area as necessary.

Various tasks that your manager may assign.

Planning of all incoming orders, both inside and out.

Perform duties in administration and sales that are related to client relationship management.

Referrals

If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps UK and China businesses & organizations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese-speaking market, allowing us to be the leading organization for specialist Mandarin recruitment.