We have an exciting opportunity for a Chinese Market Operations Manager role in a London education company. They are looking for a Market Operations Manager proficient in Chinese (for the Chinese market) to become a valuable team member. This individual will be crucial in engaging with Chinese customers and potential clients involved in overseas study programs in China.

Job Requirements: 

Very tech savvy, happy to use all social, Microsoft Office, CRM, and project management software. 

The key ones we use are HubSpot, Monday.com, Microsoft 365, Xero, WordPress, zoom, teams, WeChat, WhatsApp outlook, etc

Happy to learn how to work within our GSA platform and engage with educators online daily. 

Very independent, organized, and detail-orientated. 

They need to be able to whip the whole team into order to ensure a smooth transition from sales to onboarding through to delivery. 

In the first instance, they will be very hands-on in the onboarding and delivery, using our online platform to liaise with the community and customers.

They will set up online events, and meetings, help set appointments, and email and phone follow-ups. Chasing outstanding invoices, HR tasks, bookkeeping tasks, etc.

High levels of English and Native Mandarin with a professional tone in documentation creations, emails, and online communications. 

Being clear and precise with travel bookings for the team, business travels for school customers, and group student bookings. 

Communicating directly with China’s leading education organizations like New Oriental on WeChat daily. 

Driving and organizing partners, suppliers, and internal teams to deliver transformational programs smoothly, profitably, and with high levels of customer satisfaction.

Highly effective at working with and managing delivery partners internationally. 

We are operating across the whole of China with government partners, local travel agents, commercial education organizations, and schools directly you will need to be able to build strong relationships with them all. 

Ensuring that agreements, contracts, quotes, and proposals are put together clearly and concisely, ensures proper administration and filling online. 

Ensuring that you protect our margin and our delivery process, negotiating and managing partners to follow our agreements and timelines.

Job Responsibilities:

Liaising with travel partners for quotations. Working with sales to create a standard travel product per region/market.

Support Commercial partnerships manager source and set up new promotion and operational partners in key countries around the world.

Contract and organize bookings with partners to deliver global travel programs for adults and Children.

Work with sales to adjust travel itineraries with destination management companies. Operating School Leadership delegations to and from China.

Operating Sister school student exchange trips to and from China- is responsible for delivering over 4000 passengers a year over the next 2-3 years.

Operating overseas study programs, short-term 2-week programs in the UK and China, comprising of school immersions and travel.

Referrals

If you know anyone who may be suitable for the above role, feel free to contact the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps UK and Chinese businesses & organizations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese-speaking market, allowing us to be the leading organization for specialist Mandarin recruitment.