We have an exciting opportunity for a Telesales Operator role in a Scotland-based Food and Beverage Services Company. The main objective of the role is to efficiently and preemptively develop and sustain relationships with new and current clients.

Job Requirements:

Good general education.

Strong organizational and communication skills.

Initiative in problem-solving situations.

Adaptability to a dynamic and changing environment.

Strong influencing and persuading abilities.

Ability to develop and maintain positive working relationships at all levels.

Target-focused with a proactive.

Experience in a telesales production selling environment.

Strong background in business-to-business/telesales sales.

Experience within a warehouse operation/transport environment.

Experience working in a target-driven environment is desirable.

Demonstrated ability to handle high call volumes daily and meet monthly targets and objectives.

Confidence in dealing with individuals of all levels over the telephone and email is desirable.

Essential: IT literate.

Fluent in English.

Proficiency in Chinese and Mandarin is desirable but not essential.

Job Responsibilities:

Re-canvassing existing advertising customers.

Being fully knowledgeable about all stock.

Participating in training, development activities, and performance reviews as required.

Meeting outgoing call productivity targets in line with department minimum standards.

Ensuring individual weekly/monthly sales targets are achieved.

Entering all customer orders, alterations, and cancellations into the computer system.

Ensuring all order details are read back to the customer from the confirmation screen for all bookings.

Offering all relevant products and associated offers where appropriate.

Building strong relationships.

Engaging in business-to-business selling.

Handling high call volumes daily and meeting monthly targets and objectives.

Proactively closing deals, cross-selling, and retaining business.

Daily interaction with clients.

Daily face-to-face interaction with colleagues and management.

Attendance at telesales meetings as required.

Assist the Telesales Supervisor in achieving targets.

Monitor performance indicators.

Maintain a personal development plan, reviewed at regular intervals.

Align with company objectives.

Meet client objectives.

Referrals

If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps UK and Chinese businesses & organizations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese-speaking market, allowing us to be the leading organization for specialist Mandarin recruitment.